Privacy Policy

Who we are

Smart Vending Coolers UK supplies refrigerated smart vending coolers to businesses in the United Kingdom. For the purposes of UK data protection law, we are the data controller of the personal information described in this policy. Our address is Unit 22, East Coast Business Park, Clenchwarton Road, King's Lynn, Norfolk, PE34 3LW. You can contact us by telephone on 0333 577 8363 or by email at enquiries@smartvendingcoolers.uk.

Information we collect

We collect the information you choose to give us. That is usually your name, business name, email address, telephone number, site location and details of the enquiry you are making — submitted through the enquiry form on this website, by email, or over the phone.

Our enquiry form is delivered by a third-party form and CRM provider and is embedded in our pages, so information you submit through it is processed on our behalf by that provider. Our website may also record standard technical information such as pages visited, referring page, approximate location derived from your IP address, and general device and browser information.

We do not knowingly collect information about children, and our products and services are directed at businesses rather than consumers.

Why we use it

We use your information to:

• respond to your enquiry and discuss your requirements;
• prepare quotations, including funded or finance options where you ask for them;
• arrange delivery, installation and setup where relevant;
• provide ongoing customer support and after-sales service;
• keep records of the business we have transacted with you.

Lawful basis

Where you contact us about our products, we rely on our legitimate interest in responding to business enquiries and operating our business, and on processing being necessary to take steps towards, or to perform, a contract with you. Where we rely on your consent — for example, optional marketing communications — you can withdraw that consent at any time by contacting us or using the unsubscribe method provided in the communication.

Sharing your information

We do not sell your personal information. We share it only where necessary:

• with service providers who operate our website, email, enquiry form and CRM systems;
• with finance providers, where you have asked us to quote or arrange a funded option;
• with delivery or installation partners, where needed to fulfil a confirmed order;
• with professional advisers, insurers or regulators where appropriate; and
• where we are required to do so by law.

Where service providers process information on our behalf, they do so under appropriate contractual terms.

International transfers

Some of our service providers may process or store information outside the United Kingdom. Where this happens, we expect appropriate safeguards to be in place, such as an adequacy decision or standard contractual clauses recognised under UK data protection law.

How long we keep it

We keep enquiry information for as long as needed to deal with your enquiry and for a reasonable period afterwards in case you come back to us. We keep records relating to orders, transactions and installations for as long as required for business, accounting, warranty and legal purposes. When information is no longer needed, we delete or anonymise it.

Security

We take reasonable technical and organisational steps to protect the information we hold and expect our service providers to do the same. No transmission of information over the internet can be guaranteed to be completely secure, and you provide information at your own risk.

Your rights

Under UK data protection law you have rights in relation to your personal information, including the right to:

• ask for a copy of the personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• ask us to delete your information in certain circumstances;
• object to, or ask us to restrict, our use of your information;
• ask for a portable copy of information you have provided, in certain circumstances; and
• withdraw consent where we rely on it.

To exercise any of these rights, contact us using the details above. You also have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection, at ico.org.uk. We would welcome the chance to resolve your concern first, so please contact us in the first instance.

Cookies

Information about the cookies and similar technologies used on this website is set out in our Cookie Policy.

Changes to this policy

We may update this policy from time to time by amending this page. This page is provided for information and is intended to be reviewed by a suitably qualified professional before being relied upon as a complete statement of our legal obligations.

Last updated: August 2026.